Refund policy
Return Window
You may request a return within 30 calendar days after delivery, including returns because you changed your mind or ordered the wrong item.
To start a return, email CS@flavoursonly.com with your order number, the item you wish to return, and your reason.
Return Conditions
For a change-of-mind return, the item must be unused, unworn, unwashed, and in its original condition, with its original tags, packaging, and included accessories. Proof of purchase is required.
These conditions do not restrict your rights concerning damaged, defective, or incorrectly supplied goods.
Return Procedure and Address
Contact us before mailing a return so we can provide instructions and identify your package.
Returns are accepted by mail at:
Flavoursonly — Returns
5609 NW Millglade Ln
Bremerton, WA 98312
United States
This is the same address from which we dispatch orders. No international return shipment is required for orders delivered within our supported United States delivery area.
Include your order number inside the package. We recommend retaining your shipping receipt and tracking information.
Return Shipping Costs
For a change of mind, an incorrect size selected by the customer, or another customer ordering mistake, the customer pays the return shipping charge directly to the chosen carrier. The cost depends on the carrier and package.
If an item arrives damaged, defective, incomplete, or incorrect, Flavoursonly will cover the necessary return shipping costs. Contact us first so we can provide a prepaid return label or another return arrangement at our expense.
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Contact CS@flavoursonly.com as soon as you discover a problem. Include your order number and a description of the issue. Provide photographs of the item and packaging where available.
We will arrange an appropriate resolution, such as a replacement or refund, according to the circumstances and applicable consumer rights.
Refund Processing
Within 5 business days after receiving your return, we will inspect it, communicate our decision, and initiate any approved refund.
Business days are Monday through Friday, excluding United States public holidays.
Approved refunds cover the amount paid for the returned item and any applicable refundable tax. Refunds are issued to the original payment method.
For a change-of-mind return, any optional expedited shipping charge paid for the original delivery is not refundable, except where required by law. Necessary delivery charges relating to faulty or incorrectly supplied goods will be handled according to applicable consumer rights.
Your bank or payment provider may take additional time to display the refund after we initiate it.
If a refund is declined or reduced, we will explain the reason. You may contact us to discuss the decision.
Exchanges
To request a different size or item, contact us. Exchange availability depends on stock. We may ask you to return the original item under this policy and place a separate order.
Order Cancellations
Contact us promptly if you wish to cancel an order. Cancellation cannot be guaranteed after processing or shipment begins.
If we confirm cancellation of a paid order before shipment, we will initiate a refund to the original payment method within 5 business days.
Consumer Rights
This policy does not limit any rights or remedies that cannot be excluded under applicable law.
Contact Us
Flavoursonly
5609 NW Millglade Ln
Bremerton, WA 98312
United States
Email: CS@flavoursonly.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Closed on weekends and United States public holidays.